Help & Support

General Order Questions

I have a question about an order or product. Who do I contact?
Please contact us at help@kinndling.com. Get in touch with us Monday–Friday from 9am–5pm EST — we work hard to get back to everyone within 48 hours!

Can I call you with a question?
We don’t offer phone support — please send us an email with your question(s).

Help! I ordered the wrong size. Can I change the size before it ships?
We’re unable to change sizing once the order is placed. If you’d like a different size, we can cancel/refund your current order and you will need to place a new one. Please email help@kinndling.com with the subject line “Cancel Order” and include your order number in the subject line as well. 

I’m looking for an item that I don’t see listed in the shop.  Is the item available?
All items listed in the shop are what we currently have available for purchase.  Keep checking back for new stuff or sign up for the newsletter to stay up-to-date.

I want to purchase an item but I don’t see my size. Can you print just one in my size?
All sizes currently offered will be listed in the shop. If your size is out of stock, it should be restocked soon!


Shipping

How long does it take for my order to ship?
We make every effort to get your order to you as quickly as possible. Most orders ship within 5 business days from when order was placed. More than a half of our orders are shipped within 3 business days or less. We ship Monday through Friday, excluding holidays. During high volume season(s), orders may take longer to process. Once your order has shipped, you will receive a shipment confirmation e-mail with tracking. Please allow at least 1 business day for the tracking to update. 

Do you ship internationally?
Any item that is 'Printed On-Demand', like t-shirts, are available for international shipping. Other items, like stickers, patches, and pins are only available in the US at this time. Certain countries are subject to longer transit times. Any customs fees, taxes, or other import fees are the responsibility of the recipient and are not included in original purchase/shipping costs. Keep in mind that we don't ship orders to Cuba, Iran, Iraq, Crimea, Syria, and North Korea. We ship internationally to all other countries!

Can I change my shipping address?
If your order has not yet been shipped, we will make every effort to change it! Please send an email to help@kinndling.com as soon as possible with the subject line “Change Shipping Address” to inquire about changing your shipping address.  Please make sure to include your order number for faster service.

Please check out the Shipping Policy page for more information.


Tracking

When will I receive my order?
We make every effort to get your order to you as quickly as possible. Once shipped, most domestic orders will arrive in 4-7 business days for standard delivery. International orders can take 2-12 weeks for final delivery. Certain countries are subject to longer transit times. 

How can I track my order?
We will send you a tracking number directly to the email address you used upon placing your order. The email with the tracking number is separate from your order confirmation email and you will receive it once the order has been shipped. Please check your spam folder for this notification — if for some reason you don’t receive it within 4 business days of order placement, please send us an email to help@kinndling.com with the subject line “Tracking Inquiry”.

My tracking status has not updated. What’s going on with my order?
Carrier tracking updates are not always updated in real time.  Please keep checking your tracking status for one week and you should start to see updates! After a week, if you don’t see an update please send us an e-mail 
help@kinndling.com with the subject line “Tracking Inquiry”.


Returns / Exchanges / Cancellations

 Please check out the Refund Policy page for more information.